logo icon
Payment status
Log in with cityID and get an increased payment limit at self-service terminals and on the website
CityID is a new user authorization system integrated with the Diya application. CityID authorization with verification in Diya allows you to make payments with an increased daily limit
Transaction limits:
Daily amount
Daily quantity
Quarterly amount
What is required:

Without verification

UAH 5,000*
4 transactions*
UAH 400,000*
-

* depends on the service provider. In some cases, the amount may be lower or higher than stated

Silver

UAH 29,999*
4 transactions*
UAH 400,000*
Diia.Sharing

* depends on the service provider. In some cases, the amount may be lower or higher than stated

Gold

Unlimited ∞
Unlimited ∞
up to UAH 2,000,000**
Diia.Sharing + Questionnaire

** the final amount depends on the information provided in the Questionnaire, including your monthly income, and will be determined after the questionnaire is reviewed and approved

Without verification

Transaction limits:
Daily amount
UAH 5,000*
Daily quantity
4 transactions*
Quarterly amount
UAH 400,000*
What is required:
-

* depends on the service provider. In some cases, the amount may be lower or higher than stated

Silver

Transaction limits:
Daily amount
UAH 29,999*
Daily quantity
4 transactions*
Quarterly amount
UAH 400,000*
What is required:
Diia.Sharing

* depends on the service provider. In some cases, the amount may be lower or higher than stated

Gold

Transaction limits:
Daily amount
Unlimited ∞
Daily quantity
Unlimited ∞
Quarterly amount
up to UAH 2,000,000**
What is required:
Diia.Sharing + Questionnaire

** the final amount depends on the information provided in the Questionnaire, including your monthly income, and will be determined after the questionnaire is reviewed and approved

hand phonearrow iconuaharrow iconuaharrow iconuah

Frequently asked questions

Each authorization type has its own advantages:

cityID Silver. Only requires transferring documents via the Diia app (Diia.Sharing service). Once the electronic documents are received, your daily payment limit is immediately increased to UAH 29,999*. The number of payments per day and the quarterly limit on the total payment amount remain the same as for an unverified client.

cityID Gold. In addition to transferring documents via the Diia app (Diia.Sharing service), you need to answer a few questions that determine the maximum payment amount for each quarter**. Processing the information takes up to 2 business days. After that, if approved, you will receive a new quarterly payment limit and no restrictions on the number and amount of payments per day

* depends on the service provider. In some cases it may be lower or higher than stated

** the set amount depends on the information provided in the Questionnaire (including your monthly income) and will be granted after the application form is reviewed and approved

Q1: January 1 – March 31
Q2: April 1 – June 30
Q3: July 1 – September 30
Q4: October 1 – December 31
The used limit is calculated starting from the first day of each quarter. The remaining “unused” limit does not carry over to the next quarter.

If you have successfully completed cityID Gold, but your income has increased over time, you can complete cityID again with updated data. You will also be able to see the remaining allowed transaction volume in the cityID section
Example:
Previously set limit: UAH 120,000; used in the current quarter: UAH 100,000. After completing cityID again and having the questionnaire approved, the new allowed payment volume is UAH 600,000.
Current quarter: you can make payments for another UAH 500,000 (total UAH 600,000)
Next quarters: you can make payments totaling UAH 600,000

Don’t worry 🙂
You will receive an email with the reasons why this happened (we’re already working on this). Most likely we found discrepancies in the provided data or incorrect answers (for example, you indicated the place of work as “Restaurant” instead of “LLC Tasty Food”).
In this case, you can also complete cityID authorization again and take the remarks into account.

  • your personal data have changed: place of work, social status (student, employed, pensioner, etc.), place of residence, etc.
  • your document has expired and you received a new one (international passport or ID card)
  • under the law it is time for the next data update (don’t worry, we will remind you in your personal account and by email)
  • you want to review the quarterly transaction limit
    • Still have questions?
    Contact our Support Service
    Hotline:
    +38 (073) 505-57-57
    +38 (099) 505-57-57
    +38 (096) 505-57-57
    Weekdays 8:00–22:00
    Advantages of authorization using cityID:
    img

    increase of your individual limit on the amount and number of transactions per day and quarter

    img

    prompt resolution of payment issues with our contact center operators

    img

    integration with the Diia application

    img

    enhanced speed and comfort of your payments

    img

    quick and convenient authorization process via QR code scanning

    CityID Authorization Steps:

    • Register in the city24 system

      1

    • Complete the questionnaire

      2
    • image

      Sign the application form and confirm document transfer in the Diia app

      3

    • Application form verification
      (up to 24 hours)
      We will notify you by email

      4
    city-id icon